Shipping and delivery information

Effective Date: 24/10/2022

Thank you for shopping with Andalus Trading Co! We want to make sure you have all the information you need regarding our shipping practices. By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Locations

We currently ship to Regions of Saudi Arabia. If you do not see your Region listed, please contact us at info@andalustrading.com for assistance.

2. Processing Time

All orders are processed within [insert processing time, e.g., 3-10 business days]. Please note that processing times may vary during holidays or promotional periods.

3. Shipping Methods and Rates

We offer the following shipping methods:

- Standard Shipping: [3-10 Business Days] - [Price Based on Weight and Location]

Shipping costs are calculated at checkout based on your location and selected shipping method.

4. Delivery Time

Delivery times may vary based on your location and the shipping method chosen. Once your order has shipped, you will receive a confirmation email with a tracking number.

- Standard Shipping: [Within 10 Days]

Please note that factors beyond our control, such as postal service delays, may affect delivery times.

5. Order Tracking

Once your order has shipped, you will receive an email with your tracking information. You can track your order through Our Order History page.

6. International Shipping

For international orders, additional fees such as customs duties and taxes may apply. These charges are the responsibility of the customer and will be collected by the shipping carrier upon delivery.

7. Damaged or Lost Orders

If your order is damaged during shipping or goes missing, please contact us within 7-14 days of the expected delivery date. We will work with you to resolve the issue.

8. Incorrect Shipping Address

It is the customer's responsibility to provide the correct shipping address at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If you realize that you have entered the wrong shipping address, please contact us at info@andalustrading.com as soon as possible.

9. Returns and Exchanges

For information on returns and exchanges, please see our Return Policy.

10. Customer Service

If you have any questions about our shipping policy or need assistance with your order, please contact us at info@andalustrading.com or Contact Page.